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Help
Answers grouped by what you are trying to do: play, pay, cancel, or reach a human being.
Email
contact@funzone-ch.com
Reply time
1 to 2 working days
Cancel
STOP to 995
Playing
Do I need to download anything?
No. Every title runs in the browser. There is no app, no APK and nothing to update.
A game will not load, what now?
Refresh the tab first. If it still will not start, try a different browser, and if that fails email support with the title and the device you are on.
Can I play offline?
No. The games are streamed to the browser, so a connection is needed.
Are the games in German or French?
The catalogue interface is offered in eight languages. Individual game titles stay in English, as the developers published them.
Billing
How much is it?
CHF 15 per week through your Swiss mobile operator. See the pricing page for how Sunrise and Salt each present it.
When am I charged?
Weekly, from the day you confirm the subscription on your operator page.
I see a charge I do not recognise
Email support with the date and amount and we will trace it.
Cancelling
How do I stop the subscription?
Send STOP to 995 by SMS. You can also email support from the number on the subscription.
Do I lose access immediately?
No. Access runs to the end of the period you have already paid for.
Will it restart on its own?
No. Once cancelled, nothing renews unless you subscribe again yourself.
Privacy and cookies
What data do you hold?
The mobile number the subscription runs on, and standard technical data from visiting this site. The full account is in the privacy policy.
How do I change my cookie choices?
Through the consent banner, which you can reopen at any time. The cookie policy explains each category.
Not covered here? Email contact@funzone-ch.com and include the mobile number on the subscription so we can find it.